Sylon — Customer Support

Email: support@sylon.fr
Email subject: your order number (required)
Response time (indicative): 24–48 business hours (Mon–Fri, Paris time). Slightly longer during launches/Drops.
Return address: provided by email after approval (RMA). Unauthorized returns may be refused or delayed.

For any request (return, exchange, order, shipping), please email support@sylon.fr and include:

• your order number (in the email subject),

• a clear reason (change of mind, suspected defect, wrong item, damaged parcel, etc.),

• your invoice or proof of purchase,

• the carrier tracking number (if available),

• clear photos/videos (product, packaging, alleged defect).

Damaged on delivery: report ideally within 48 h of receipt and keep all materials (box, inner protection) until the investigation is closed.
Purchased via a reseller: contact the retailer first and follow their policy.
Languages: support available in EN/FR.